Refund and Returns Policy

Return Policy

At Sunlite World, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, you may return it within 07 days of receipt for a refund or exchange, subject to the following conditions:

Eligibility

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. It must also be accompanied by proof of purchase, such as a receipt or order confirmation.

Return Process

To initiate a return, please contact our customer service team at [customer service email or phone number] to request a return authorization (RA) number. Once you have received your RA number, please securely package the item and include the RA number on the package. You are responsible for the cost of return shipping.

Refunds

Once your return is received and inspected, we will send you an email notification to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, a refund will be processed to your original method of payment within 07 days. Please note that shipping costs are non-refundable.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange. You may be responsible for any price difference and additional shipping costs associated with the exchange.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 07 days of receipt to report the issue. We will arrange for a replacement or refund, depending on the availability of the item.